Dog Walking Business
Terms & Conditions
1. I agree to provide keys / arrange for keys to be available for Pups & Ponies Pet Services walking / pet sitting/pop-ins/pet taxi / Small animal care / Puppy visit arrangements.
2. I authorize Pups & Ponies Pet Services to obtain any emergency veterinary care that may be necessary during the time spent with my pet. Every effort will be made to contact the owner prior to seeking emergency care. I (the owner) accept full responsibility for any charges that may arise for emergency care. If my veterinarian cannot be reached, I give my permission for Pups & Ponies Pet Services to use a substitute veterinarian.
3. I agree to reimburse Pups & Ponies Pet Services for any added costs that may have occurred when providing emergency care to my pet. I am mindful that I will also be expected to cover any other expenses including extra visits, transportation, food, or supplies. I understand I will be provided with receipts as evidence of these expenses.
4. I accept full liability for any loss or damage caused by my pet during the pet sitting assignment.
5. I agree to notify Pups & Ponies Pet Services of any concerns/complaints within 24 hours of the pet sitting assignment ending and expect a response within 48 hours.
6. I understand any misleading or false information that may result in the safety of your pet or the pet sitter, may result in the termination of the pet sitting agreement, immediately.
7. I understand I must state if my pet shows any kind of aggression and disclose if they have any characteristic problems or tendencies that may interfere with caring for them so that the pet sitter can assess if caring for my pet may be unsafe. Pups & Ponies Pet Services must decline to care for pets that imperil their safety or the safety of others.
8. For insurance purposes, dogs MUST have an up to date ID Tag. You MUST inform Pups & Ponies Pet Services if it has fallen off or gone missing. The ID Tag must be on a collar or harness before the walks are booked.
9. Pups & Ponies Pet Services agrees to provide the services stated in this agreement in a reliable, kind, and trustworthy manner. The client waives any claims made against Pups & Ponies Pet Services, during the pet sitting assignment except for incidences resulting from the negligence of the Pet sitter. In this instance Pups & Ponies Pet Services must be notified straight away.
10. Pups & Ponies Pet Services will abide by the Pet Industry standards and regulations at all times to ensure your pet is looked after to the highest possible standards.
11. Pups & Ponies Pet Services accepts no responsibility for the security of the premises or loss of personal property if other individuals have access to the home during the term of this agreement. Please inform the pet sitter of any other person with access to your home. During all assignments, Pet sitting will only be carried out by Pups & Ponies Pet Services owner or employees unless previously arranged with the client. Pups & Ponies Pet Services will not be held liable for any theft or damage to the client's property or any injury to your pets if anyone else has access to the property unless negligence by the pet sitter can be proven.
12. Pups & Ponies Pet Services will not let any dog off his/her lead unless the owner has given written consent in the booking forms.
13. Pups & Ponies Pet Services will not be held responsible for any damage sustained by a pet becoming loose and escaping due to a faulty lead/collar or a collar that is not suitably fitted. Pups & Ponies Pet Services will not be held liable for a pet that escapes through an unsecured access point in the client's home or garden.
14. Pups & Ponies Pet Services will not be held liable for the injuries, disappearance, death, or accidents of any pet that has unsupervised access to outdoor space.
15. It is clearly understood that Pups & Ponies Pet Services will not be held liable/responsible for any damage to the client's property, caused by the client's pets during the pet sitting assignment. The client has informed Pups & Ponies Pet Services of any unsecured access points and possible escape routes, which will relieve it of liability or damage.
16. This agreement is valid for the assignment only. A new one must be signed for each assignment. Pups & Ponies Pet Services reserve the right to terminate this agreement at any time, at its sole discretion. The client also has the right to cancel this agreement at any time as long as one month's notice is given before the pet sitting assignment starts.
17. The client will inform the pet sitter if anyone is expected to attend the property during the client's absence, i.e. friend, or workmen, and whether or not they have permission to access the property.
18. The client will inform their vet prior to leaving of their absence and give details of the assigned pet sitter.
19. Pups & Ponies Pet Services agrees to love and care for your pet whilst you are away or at work.
Emergency care
20. In the unexpected case of an emergency, the pet sitter will contact the owner using the phone numbers detailed in the introduction forms. The owner will then instruct the pet sitter on their next actions. If for whatever reason the pet sitter cannot make contact with the owner, the emergency number stated on the introduction forms will then be called. If contact cannot be made the pet sitter will then be authorized to transport the pet to their requested veterinarian practice and seek emergency medical care. All costs will be covered by the owner.
21. Any extra supplies that are needed during the pet sitting assignment will be the responsibility of the client and Pups & Ponies Pet Services should be reimbursed along with compensation for extra working time.
Cancellation Policy
22. One month's notice must be given for any pet sitting assignment to be cancelled. Anything less will require full payment to Pups & Ponies Pet Services. In the event of an early return (from customer), full payment must still be paid regardless of any early return home by the clients. This is to cover the slot booked.
22a. Regular dog walking slots or home visits, if you have booked a date in for either of these you must give 48 hours notice for cancellation. Failure to do this will result in your walk/ home visit still being charged.
Payment
23. Payment for pet sitting must be paid on the first day pet sitting commences by cash or bacs.
24. If CCTV cameras and internal cameras are used, the pet sitter must be made aware of these before the assignment starts. Please inform your pet sitter about your home security system and provide them with codes to enable easy access to the property. The pet sitter will turn off cameras if they feel they are being watched.
Home Security
25. Pups & Ponies Pet Services will keep all house keys, key codes, security codes, and any personal information from the client safe and confidential.
26. All keys and the client's personal items will be returned to the client at the end of the agreement if not stated otherwise.
27. Client must make sure all keys provided are the correct ones before the pet sitting assignment commences. Please double-check the keys.
Lastly
1 . Make sure your contact details are correct and up to date before you leave
2. Inform neighbours you will be away as well as friends and family to avoid any confusion. Leave a spare set of keys with someone you trust in case they are needed.
3. If you have an alarm system please make arrangements with the security company for a code and password specifically for your pet sitter to use in case of an emergency.
4. Please stock up on supplies before you leave including, food, medication, toys, blankets, treats, cleaning, and grooming equipment.
Photos will be posted on social media unless you have stated otherwise.
Pups & Ponies Pet Services reserves the right to terminate any sitting/ regular walks/ home visit arrangement as of immediate effect if your pet shows any unwanted behaviour such as resource guarding / snarling / aggression ect.